THE TRANSCRIPTION LAB
Privacy Policy
Last updated: October 2026
1. Introduction
The Transcription Lab is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, register for free training, purchase our courses, participate in our online community or otherwise interact with our services.
The Transcription Lab operates from the United Kingdom and welcomes customers from around the world, including the United States.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
2. Who We Are
The Transcription Lab is operated by Rob Egerton, a sole trader based in England, United Kingdom.
For the purposes of UK data protection legislation, Rob Egerton, trading as The Transcription Lab, is the data controller responsible for determining how and why your personal information is processed.
Business details:
The Transcription Lab
Rob Egerton
2 Cemetery Road
Laceby
North East Lincolnshire
DN37 7EP
England, United Kingdom
Email: [email protected]
Website: https://thetranscriptionlab.com
For questions about this Privacy Policy or the handling of your personal information, please contact us using the email address above.
3. Who Our Services Are Intended For
The Transcription Lab provides music education and training services exclusively for adults aged 18 and over.
We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that we have collected personal information from someone under 18, we will take appropriate steps to delete it, unless retention is required by law.
4. Personal Information We Collect
Depending on how you interact with The Transcription Lab, we may collect the following categories of personal information.
Information you provide directly:
Your name.
Your email address.
Your telephone number.
Your billing information and transaction details.
Information submitted through registration, enquiry and booking forms.
Information you provide when communicating with us.
Feedback, testimonials and questionnaire responses.
Information you voluntarily share during teaching sessions or within our online community.
Information collected automatically:
When you visit our website, certain technical information may be collected, including:
Your IP address.
Browser type and device information.
Pages visited and interactions with our website.
Referral sources and approximate location derived from technical information.
Cookie identifiers and related tracking information, where applicable.
Payment information:
Payments are processed through Stripe. We may receive payment confirmations, transaction references, billing information and limited payment-method details.
We do not require customers to provide their full payment card details directly to us outside the secure payment processing arrangements.
5. How We Use Your Personal Information
We use personal information for the following purposes:
Providing our services
To register you for training, process purchases, provide access to course materials, administer memberships and deliver teaching sessions.
Customer communications
To respond to enquiries, provide customer support, send booking confirmations and communicate important information relating to services you have requested or purchased.
Course administration
To manage access to our online learning platform, organise group teaching sessions and support members throughout their learning experience.
Marketing and promotional communications
To send educational content, course information, special offers and other promotional communications where permitted by applicable law.
Improving our services
To analyse website performance, understand how customers interact with our training and improve our teaching materials, customer experience and business operations.
Legal and financial obligations
To maintain appropriate accounting records, comply with legal requirements, prevent fraud and protect our legitimate business interests.
6. Our Lawful Bases for Processing Personal Information
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases:
Contractual necessity
Where processing is necessary to provide a service you have requested or purchased, including course access, payment administration and customer support.
Consent
Where you have freely given permission for a particular activity, such as receiving promotional emails or allowing optional tracking technologies.
Where we rely on consent, you may withdraw it at any time.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
This may include appropriate business administration, service improvement, fraud prevention and certain customer communications.
We assess the necessity and impact of processing before relying on legitimate interests.
Legal obligation
Where processing is necessary to comply with applicable laws, including tax, accounting and other statutory requirements.
We do not treat acceptance of this Privacy Policy as blanket consent to all processing activities.
7. Email Marketing and Communications
The Transcription Lab may send emails containing educational advice, training opportunities, course announcements and promotional offers.
When you register for free training, we may offer you the opportunity to subscribe to future marketing communications through a separate, optional checkbox.
You are not required to subscribe to promotional emails to register for free training or purchase our courses.
We send electronic marketing only where permitted by applicable law, including where we have obtained valid consent or where an applicable legal exception allows us to contact existing customers.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages or by contacting [email protected].
Unsubscribing from marketing will not prevent us from sending essential service-related communications, such as purchase confirmations, course access instructions or important membership information.
We use GoHighLevel to manage customer communications, contact records and email marketing.
8. Online Courses and the Skool Community
The Transcription Lab uses Skool to provide course materials, facilitate learning and operate its online membership community.
When you become a member, information such as your name, profile details, course participation and contributions may be processed through Skool.
Information you choose to share within the community, including posts, comments and discussions, may be visible to other authorised members.
We encourage members not to share sensitive personal information in community discussions.
Course access is normally provided for 12 months from enrolment, with the option to renew.
Access to community content and resources is subject to your membership status and the applicable course Terms and Conditions.
Skool may also process information in accordance with its own privacy arrangements.
9. Live Teaching Sessions and Video Recordings
The Transcription Lab provides live online teaching sessions through Zoom.
Group teaching sessions may be recorded for educational purposes and made available within our private Skool community.
Access to recordings
Recordings may be accessed by all active Transcription Lab members, including members who joined after the original session took place.
Recordings are not intended for unrestricted public distribution.
Personal information contained in recordings
Recordings may contain participants' names, voices, images, questions, comments and other contributions.
Participants will be informed in advance when sessions are to be recorded and how recordings may be shared.
We will provide appropriate information about the lawful basis for recording and take reasonable steps to accommodate participants who do not wish to be identifiable.
Where practical, participants may keep their cameras switched off or participate through alternative methods.
Retention of recordings
Teaching recordings may be retained while they continue to serve a legitimate educational purpose.
We will review the archive at least annually and remove recordings that are outdated, unnecessary or no longer appropriate to retain.
Members may contact us with concerns about recordings in which they appear, including requests for removal or editing of identifiable contributions.
Such requests will be considered in accordance with applicable data protection rights.
Individual strategy calls
Individual strategy calls may also be recorded for training, quality improvement and professional development, where appropriate arrangements and advance notice have been provided.
Recordings of individual strategy calls will not be made available to the wider membership community without separate appropriate permission or another valid legal basis.
10. Third-Party Service Providers
We use external service providers to help operate The Transcription Lab.
These may include:
GoHighLevel: Website hosting, customer relationship management, registration forms, email marketing, booking systems and business automation.
Stripe: Secure payment processing and transaction administration.
Skool: Course delivery, membership management and community participation.
Zoom: Online meetings, teaching sessions and video recordings.
Vimeo: Hosting and delivering video content.
Meta (Facebook): Advertising and related measurement technologies, where enabled.
We may also use additional providers for website analytics, advertising or business administration.
Depending on their role, these providers may process personal information on our behalf or act as independent data controllers.
We seek to use providers with appropriate privacy and security arrangements and enter into required data processing agreements where applicable.
We do not sell customer contact lists or personal information to data brokers.
We may disclose personal information where necessary to comply with legal obligations, protect our rights or provide services you have requested.
11. International Data Transfers
The Transcription Lab operates from the United Kingdom but serves customers internationally.
Some of our service providers may process or store personal information outside the United Kingdom, including in the United States.
Where UK GDPR international transfer rules apply, we will ensure that an appropriate transfer mechanism is in place.
Depending on the destination, provider and circumstances, this may include:
UK adequacy regulations.
Applicable certification arrangements recognised under UK law.
The UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
Other legally permitted